Good relationships are at the heart of being an effective chair. This includes investing time into establishing, nurturing, repairing, and maintaining our working relationships. The quality of rapport we have with faculty, staff, and students pays off by smoothing the way when things get rocky.
Most of us are uncomfortable when tensions arise, but there are a few key tips keep in mind:
As a chair, you are often called to think on your feet and respond thoughtfully to emerging complex issues. Reflective practice is a core leadership capability to assist you in making effective decisions, and to engage with those around you with greater consideration. Reflective practice for workplace leaders in higher education is an article filled with good tips to get you started.